Cheeks + Co Pasadena - Pasadena, California

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UPDATE:
They refunded me for the brows and were very kind / helpful about this experience. Just make sure that when you go in that you really detail what you want with your brows.

They were nice but didn’t really listen to my desire about eyebrow shaping… I said to just clean up the bottom and she ended up cleaning the top too and now it’s too thin… which I specifically said I did not want.

Clarissa Uribe

The estheticians are amazing, and I have no negative feedback regarding their work. However, my wife and I both had memberships, and we were disappointed to learn that sessions expire. While I understand this is a policy matter, the lack of follow-up emails reminding us about expiring sessions negatively impacts the customer experience. We have lost two or more sessions, which represents a significant amount of money, simply because there are no reminders. It would be helpful to receive notifications to avoid this issue.
We canceled our membership for this exact reason.

Julie Chang

Service: Female Brazilian wax
Glow giver: Elva
First time tried Brazilian wax at Cheeks + Co and Elva is awesome.
It took her about 20 minutes to finish the session, so I was in and out less than 30 minutes.
Their team is easy to work with and communicate with me very well before the appointment.
Elva was nice and professional. The studio is very clean and clam.
Would love to be back for a facial for sure.

Parking:
Parking is easy enough, plenty of street parking on Friday evening. There’s also a schoolhouse parking garage nearby as well.

SDB SDB

So expensive for how inaffective it was. It’s great if you just want some pampering because it is very relaxing but I wanted some extraction for my acne prone skin and I came home and it appear like not a single clogged poor was worked on. I’m super disappointed and will never go again. The girl was super sweet and nice but this didn’t feel personalized at all. Save your money.

Clarissa Sandoval

Maria is THAT girl!!! I've been coming to cheeks since I started my membership 6 months ago and the difference in my skin has been incredible. I've tried the majority of the facials here as a member and have always stuck to the "Undecided" because I've always trusted Maria to work her magic each appointment. Extractions with her are super gentle and I've never left with my skin scarred or irritated. I'm a very introverted person and she's always made me feel super comfy even though I'm not very talkative! lol

This is one of those places that radiates coziness and I've never once felt pressured to buy a product, or felt guilty about the condition of my skin coming in. I've consistently have received great care from both the front desk to the estheticians.

It's been a long journey to get comfortable in my skin but coming here has been one of the best investments i've done for myself. If you struggle with rosacea, acne, or breakouts I highly recommend coming here!

Olivia Warschaw

3.5 stars rounded up to 4 for my facialist, Maria, who was excellent and very kind!

Cheeks + Co, Pasadena is a super cute facial and waxing studio. It’s clean, chic, and has a nicely curated set of products available for purchase. The studio smells really nice and is in a wonderful location.

My main complaint is that the walls of each of the treatment cubicles do not reach the ceilings and the noise disrupted the experience. Throughout the hour, I could hear the desk attendant assisting other customers. The studio music was also very lively (70s rock - good taste), but I prefer more soothing music in my self-care sessions.

For this price, I would have also hoped for a little more variety in my treatment. My last facial at a private esthetician was the same price, but included dermaplaning, ice globes, and a honey mask in addition to the standard cleanse, extraction, enzyme treatment, and moisturizer. Maria focused on massage for a large portion of the treatment, but I think I would have rather had an additional facial service alongside my microcurrent and gua sha.

But again, I can’t say enough good things about Maria. She was kind, soothing, and clearly experienced. I appreciated her customization of the facial based on my needs. And while I likely would go back to the mentioned private esthetician, I would be happy to book with her again.

midnight prisms

UPDATE: After I posted my review, Tina, the owner, contacted me and extended an offer to make things right. I decided to give it another shot. Despite the inconvenience of returning for a service I had already paid for, Tina made sure it was worthwhile. The facial this time was exactly what I had originally hoped for but hadn't received. She genuinely cared about my experience and eagerly listened to my feedback to improve their services. Tina's effort left me feeling valued and optimistic about future visits. Thank you 🙂

Disappointed. Asked for extractions and hardly got any. Gua sha felt too delicate and ineffective. Left feeling moisturized and $200 poorer - on my birthday no less. Wish I spent that money on something else. Won’t be back!

Lynn Pham

I love this woman owned, independent business! Canceled my membership at heyday and got a membership here because this place does facials so much better!

1. They have options for 60 and 90 min.
2. The aestheticians are simply better. Extractions are thorough, each session is personalized, and everyone is truly kind. In one 90 min session I may get microdermabrasion and microcurrent with a bit of gua sha at the end. They’ll use whatever they have available to do what’s best for your skin. Everyone is knowledgeable, my faves are Jesse, Tina, and AJ but I have never had a bad facial.
3. They have dermaplaning!
4. Massage is divine and products are clean!